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in Grade 12 by Master (716k points)

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Handling conflict in the workplace.

  • Acknowledge that there is conflict in the workplace.
  • Identify the cause of the conflict/Evaluate the situation objectively.
  • Make intentions for intervention clear, so that parties involved may feel at ease.
  • Arrange a meeting between the conflicting parties and management.
  • Blame shifting should be avoided and joint team solutions must be found.
  • Devise/Suggest strategies to solve the conflict.
  • Parties must agree on the best solution.
  • Direct conflicting parties towards finding/focusing on solutions.
  • Select the appropriate solution and implement it.
  • Expertise on handling conflict may be sourced from outside the business.

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