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Margaret Guest House has advertised a post for a receptionist in the local newspaper. The advertisement included the following aspects regarding the position: 

  • The receptionist is responsible for making bookings and arranging transport for guests. 
  • He/She manages the system for the safekeeping of the guests' valuables. 
  • Applicants must have a diploma in administration management.  
  • Speaking, reading and writing skills in English are a requirement. 
  • Three years' experience in the hospitality industry will be an advantage.

  1. State TWO job analysis components that MGH used to compile the advertisement. Quote TWO examples of EACH component from the scenario above
  2. Name the type of recruitment that MGH used to find suitable candidates for the vacant post. Motivate your answer. 
  3. MGH has invited shortlisted applicants to an interview. Explain the role of the interviewee/applicant during the interview. 

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Best answer

1.

A. Job description

  • The receptionist is responsible for making bookings and arranging transport for guests.
  • He/She manages the system for the safekeeping of the guests' valuables.
B. Job specification

  • Applicants must have a Diploma in Administration Management.
  • Speaking, reading and writing in English are compulsory.
  • Three years' experience in the hospitality industry will be an advantage.

2.   External recruitment
      Motivation:  The post has been advertised in the local newspaper.

Role of the interviewee/applicant during the interview.
  • Greet the interviewer by name with a solid handshake and a friendly smile.
  • Listen carefully to the questions before responding.
  • Make eye contact and have good posture/body language.
  • Show confidence and have a positive attitude/and be assertive.
  • Be inquisitive and show interest in the business.
  • Ask clarity seeking questions.
  • Show respect and treat the interview with its due importance.
  • Be honest about mistakes and explain how you dealt with it.
  • Know your strengths and weaknesses and be prepared to discuss them.
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