Possible suggestions for responsible voicing of concerns.
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Write letters to the authorities, clearly explaining the nature of the poor service delivery and what is expected from the government to address the problem.
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Write a petition to the local and provincial municipality to highlight the plight of the local residents and request a favourable response within a certain timeframe.
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Involve civil rights organisations to negotiate on behalf of the residents as they have the skills and knowledge to deal with such problems.
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Take part in legal mass action such as picketing and peaceful marches to create awareness of the problem in the community.
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Report the human rights violation to the Human Rights Commission so that they can assist the residents in solving the issue.
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Report apathetic and corrupt officials to the relevant authorities so that they can be held accountable for their actions.
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Inform the media, like the local newspaper, to create awareness of the problem faced by local residents.