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  1. Continuous skills development/Education and training.
  2. Total clients/customer satisfaction.
  3. Continuous improvements to systems and processes.
in Grade 12 by Master (947k points) | 4.2k views

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1. Continuous skills development/Education and training.

  • A skills audit should be conducted to determine the qualifications and competence of staff that can influence the quality of products/processes.
  • Workers who lack skills should be trained in line with their job descriptions.
  • Regular evaluation of training material improves the effectiveness of the training.
  • Suitable induction programmes promoting quality should be implemented.
  • Quality guidelines for managers should be used to monitor continuous skills development.

2. Total client/customer satisfaction.

  • The business should understand current and future customer needs.
  • Provide quality products and services to satisfy customer's needs and expectations.
  • Customers will be satisfied if products and services meet their needs, requirements and expectations.
  • Businesses need to conduct effective market research to determine customer's needs or to develop products and services that will meet or exceed those needs.
  • Businesses need to implement efficient, friendly customer services and customer care systems.

3.  Continuous improvement to systems and processes.

  • Processes and systems are the flow of activities implemented to create or deliver products and services to customers.
  • Businesses that have quality processes and systems in place will produce good quality products and can provide excellent customer services.
  • It should be easy for customers to understand processes so that they do not waste their time with long and complicated procedures.
  • Employees need to understand√ the operating system and the service delivery system.
  • Identify problem areas of the business to be able to devise relevant solutions thereof.
  • Encourage team work by introducing the idea of corporate culture change.
  • Give detailed and specific instructions on improvement strategies.
  • Encourage team work and delegate responsibilities.

by Master (947k points)
selected by
could you explain the other 2 tqm elements
4.monitoring and evaluation of quality processes
5.adequate financing and capacity
Adequate financing and capacity
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