Welcome to Study Room, where you can ask questions and receive answers from other members of the community.
Help get things started! Simple pick and answer 1 or more questions to help those who are in need of your help. This site was mainly created for grade 10 - 12 pupils to exchange questions and answers. I' the admin of the site do try answering some of the questions but just because of the heavy load of work I have to attend on the site as a sole admin. I do really need some help.
0 like 0 dislike
3.3k views
in Grade 12 by Master (844k points)

1 Answer

0 like 0 dislike
by Master (844k points)
selected by
 
Best answer

The Impact of Total Quality Management (TQM) on large businesses.

Positives:

  •  More satisfied customers/Increased customer satisfaction.
  • Resources and time are used efficiently.
  • Costs are reduced as wastage is lower.
  • Productivity increases through good time management and high quality resources.
  • Products and services are continuously improving.
  • Business vision/mission may be reached more successfully.
  • Increased competitiveness as high quality products/services are provided.
  • Employee skills and knowledge are improved by constant training.
  • Large multi-national companies may adopt systems√ which have been proven successful elsewhere in the world.

Negatives:

  • Large quality management structures may become ineffective/difficult to control.
  • Mass production may complicate quality control as too many steps/ processes need to be controlled.
  • Large TQM systems are costly and may require additional administrative duties/staff.
  • Lack of training/skills development may result in lower productivity.
  • Decline in productivity, because of stoppages.
  • Investors might withdraw investment, if there is a decline in profits.
  • Bad publicity due to poor quality products supplied.
  • Decline in sales, as returns from unhappy customer's increase.
  • High turnover of staff, because of poor skills development.
  • Undocumented quality control systems/processes could result in error or deviations√ from pre-set quality standards.

No registration is required in order to post/ask, comment and or answer any question on this forum. Please note this website was created to help learners discuss their school work with other learners and teacher from anywhere around South Africa for free. Why Free? We generate our revenue through adverts to keep the forum running 24/7

1.5k questions

565 answers

97 comments

631 users

Welcome to Study Room, where you can ask questions and receive answers from other members of the community. Members/Users are also allowed to answer any questions or add comments. If you think a certain answer is wrong or slightly incorrect' please use the comment button below the answer to add your suggestion.

Let's see how smart you are Click/Touch Here To help other students on their questions

...