Business functions
Quality indicators for the general management function
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Develop/Implement/Monitor effective strategic plans.
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Efficient organisation/allocation of business resources to provide for the successful achievement of long-term and short-term plans.
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Structured standards/norms are in place to implement control mechanisms.
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Continuously aware of/Understand changes in the business environment.
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Establishes priorities to give clear direction.
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Shared vision, mission and values are communicated effectively.
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The general management sets an example of the behaviour that is expected from employees in terms of ethics as well as productivity.
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Employees have the necessary resources needed to do their work/Effective allocation of resources.
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The business is proactive and always seeks to improve competitive advantage over competitors.
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Ensure that all departments/the business meet their deadlines/targets.
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Management must plan/organise/control/lead effectively.
Quality indicators for purchasing function
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Buying raw materials in bulk at lower prices.
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Required quantities are delivered at the right time and place.
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electing reliable suppliers that render the best quality raw materials/capital goods at reasonable prices.
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Placing orders timeously and ensuring regular follow-ups so that goods are delivered on time.
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Effective co-ordination between purchasing and production departments so that purchasing staff understand the requirements of the production process.
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Implementing and maintaining stock control systems to ensure the security of stock.
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Maintaining optimum stock levels to avoid overstocking/reduce out-dated stock.
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Monitoring/Reporting on minimum stock levels to avoid stock-outs.
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Effective use of storage space/Maintain product quality while in storage.
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Involving suppliers in strategic planning/product design/material selection/quality control process.
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Ensuring that there is no break in production due to stock shortages.
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Establishing relationships with suppliers so that they are in alignment with the business's vision/mission/values.
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Having a thorough understanding of supply chain management.