Handling conflict in the workplace.
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Acknowledge that there is conflict in the workplace.
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Identify the cause of the conflict/Evaluate the situation objectively.
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Make intentions for intervention clear, so that parties involved may feel at ease.
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Arrange a meeting between the conflicting parties and management.
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Blame shifting should be avoided and joint team solutions must be found.
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Devise/Suggest strategies to solve the conflict.
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Parties must agree on the best solution.
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Direct conflicting parties towards finding/focusing on solutions.
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Select the appropriate solution and implement it.
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Expertise on handling conflict may be sourced from outside the business.
